Before passing Judgment on a business or even a person, be sure that you know more than what is apparent. Things could be going on behind the scenes that explain perfectly why something has or has not transpired as originally indicated that it would. I think we all know that some unexpected things can happen that we have no control over.
There is sometimes nothing we can do but live with it and hope our friends will still believe in us in spite of it. Really there shouldn’t be such a big difference between a customer and a friend from either side. There should be a degree of trust and tolerance. On the one hand the person should be as transparent with you as possible to explain what exactly happened.
However on the other hand let’s talk about professionalism. Sometimes people can’t be perfectly honest because they are protecting someone or somet